Tim Shi is the co-founder and CTO of Cresta, a company that specializes in artificial intelligence. Tim has also worked for OpenAI, DJI Research, Dropbox, and Microsoft Research Asia. Cresta analyzes every conversation, uncovers customer insights and behavioral best practices that lead to better business outcomes, and drives powerful results with a single unified platform for AI-native quality assurance, coaching, and real-time agent assistance. In March 2022, Cresta raised an $80 million Series C round led by Tiger Global, with participation from key strategic investors, including Genesys, Five9, and Zoom.